Technical Support Engineer

Codix Logo

 Primary responsibilities :

• Provide enterprise-level support to our customers. We provide support via phone, web, email, chat, and other channels as needed
• Researching, diagnosing, troubleshooting, and identifying solutions

Requirements :

• Able to demonstrate leadership skills and take ownership of customer issues reported
• Commitment, focus, and follow-through needed to see problems through to resolution
• Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
• Willingness to comply with standard procedures for proper handoff and escalation of issues to the appropriate internal teams in order to find the optimal solution for our clients
• Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to clients and internal stakeholders
• Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
• Commitment to documenting knowledge in the form of knowledge base tech notes and articles
• Ability to diffuse tension and work the issue at hand
• Degree in Information Technology, Computer Science, or similar
• Significant work experience in technical support, IT support, or as a technical engineer
• Working knowledge of Unix/Linux systems and utilities
• Working knowledge of Web applications
• Working knowledge of SQL

 Desired skills :

• Knowledge of French/German/Spanish is an advantage

 We offer :

• Competitive remuneration package and other benefits
• Friendly working environment with international working standards
• On-boarding and further trainings
• Continuous investment into your professional development
• Unique career opportunities in a rapidly growing international company
• Additional Health Insurance and Dental Treatment in Corporate package
• Annual Preventive Medical Check
• Reimbursement of costs for optical eye wear and dental care package
• On-boarding and further trainings
• Language courses (English, French, Spanish, German and Bulgarian for foreigners)
• Continuous investment into your professional development
• Transportation card/Parking place
• Food vouchers
• Sport cards and activities
• Corporate discounts for many places
• A key person benefit program
• Loyalty program
• Possibility to work from home

Make the most of your experience!