Language Support Specialist (German)

We are seeking career minded, experienced and motivated individuals for full-time positions in our Operations department.   

Primary responsibilities includes (not limited to):

  • Processing and activating new currency trading accounts
  • Reviewing client applications and supporting documentation
  • Back office operations and processing transactions (withdrawals, transfers, deposits)
  • Posting deposits (credit card, wires, online checks)
  • Customer service and correspondence (primarily via email)
  • Translating documents, templates and communicating with foreign language/English speaking clients
  • Projects and miscellaneous assignments

Qualifications:

  • German – Full proficiency (written and verbal)
  • Fluency in English — (written and verbal)
  • Computer Proficient – Must have knowledge of Adobe Acrobat, Microsoft Office, and Internet. Working with proprietary software is a plus!!!
  • Prior operational/back office experience or customer service a plus
  • Excellent written and verbal communication skills
  • Superior customer service skills
  • Detail-oriented with a high level of organizational skills
  • Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business environment
  • Self-starter and able to work with minimal supervision
  • Able to maintain confidentiality
  • Determine priorities and follow up in a timely fashion

All employees working for FXCM must be eligible to work in Bulgaria 

Prior to submitting your resume, the firm requests that you do the following: Review the firm’s website thoroughly athttp://www.fxcm.com/