Demand & Release Manager

Our client is one of the most profitable and efficient banks in Bulgaria in each of the last three years (Capital K10) operating with offices in Bulgaria and Romania. It is part of the Europe’s largest online and mobile consumer lending group and nowadays progressively recognized more as a FinTech company rather than as a standard bank. The company is focused on becoming a next generation digital lender that will improve the financial lives of its customers through incorporation cutting edge innovations into their products and services (e.g. offering to the clients the ability to monitor and control their finances through mobile solutions).

Currently, the company needs the help of a hands-on Demand & Release Manager who will work with the Digital Transformation Officer and CIO, Project Managers, IT division and business stakeholders on fostering two-way communication between business and IT on the one side, and on the other – supervise deployment and release management into production.

Position Details

Job responsibilities (Demand scope):

  • Develop and enhance the relationship between the IT division and business stakeholders, actively managing expectations and actual results after the implementations;
  • Manage realistic target timelines and communication with Business for the status and progress of projects;
  • Work with appropriate bodies and monitor progress for request prioritization and approval;
  • Be informed on Critical Incidents affecting business services;
  • Validate the existence of Scope Definition and Business Case documents;
  • Seek for Budget Guidelines figures: elaborate the outcome, split into the appropriate cost elements and submit it to the appropriate bodies for approval according to the Budget Guidelines;
  • Identify any excessive differences between initial estimations and final figures and escalate for investigation and resolution;
  • Identify, collect and plan new demand and updates from the business stakeholders and Business Analysis;
  • Check the business requests for any obvious major deviations from the established framework;
  • Work with project managers and business stakeholders to proactively inform Business on potentially value-adding new capabilities and possibilities;
  • Establish necessary processes and develop relevant procedures to collect, plan and cope with new demand;
  • Maintain single integrated pipeline between all participants and provide visibility of demand to delivery functions (internal & 3rd party);
  • Identify any excessive differences between initial estimations and final figures and escalate for investigation and resolution;

Job responsibilities (Release Management scope):

  • Supervise the process of delivery of set of approved Projects/ Problem Fix requests (defined as “Releases”) that will be delivered (i.e. implemented) in parallel and deployed together simultaneously to Production;

Other related duties:

  • Participation in guiding internal organizational procedures, policies, standards or/and development of new ones within the sphere of responsibility (incl. guidance on developing IT-wide ITSM related standards);
  • Be accountable for Audit Reports concerning the area.

Job requirements:

  • Excellent understanding of ITIL / ITSM principles and good practices;
  • Experience in the areas of IT Systems Development, Implementation and Support;
  • Experience in Project Management, Project Coordination and Project Scheduling;
  • Experience in IT Financials and Budgeting;
  • Fluency in English – written and spoken;
  • Effective communication style (essential);
  • Proven organizational skills;
  • Strong problem solving, conflict resolution and prioritizing skills;
  • Ability to manage multiple tasks simultaneously;
  • As advantages will be considered any knowledge about/experience in:
  • DevSecOps principles;
  • ISO/IEC 20000-1:2011 IT Service Management System (SMS) Standard.

The offer:

  • Additional health insurance (plus dental care) from day one;
  • Subsidized Multisport cards;
  • Special preferences for the banking products;
  • Excellent office location, 5 minutes walking distance from the metro station European Union;
  • Scale-up of your technical expertise and progress in a modern, visionary and revolutionary working environment;
  • Space to demonstrate your capacity, show your way to get the things done and learn from the best in the sector.